Brianna Dunbar
Lead vs Prospect vs Opportunity, and How to Upgrade One to Another
Lead, prospect, opportunity...these are all terms that you hear a lot, particularly in sales and marketing. All too often, people use...
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Brianna Dunbar
- Nov 9, 2022
- 2 min
5 Benefits of Outsourcing Customer Service
Image by StartupStockPhotos from Pixabay For at least the past decade, outsourcing customer service has become the norm rather than an...
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Brianna Dunbar
- Oct 26, 2022
- 2 min
Pros and Cons of Outsourcing Customer Service
How will outsourcing benefit you if you own a business with operations that involves considerable customer engagement? Image by Lorenzo...
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Brianna Dunbar
- Jun 30, 2022
- 3 min
Customer Service: Tips on How to Scale Your Operations
At the heart of stellar customer service? A stellar customer service operations team. These are the professionals who keep everything on...
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Brianna Dunbar
- May 6, 2022
- 3 min
Customer Service: Tips on How to Scale Your Operations
More than $1.5 trillion is lost every year because of shoddy customer service. The importance of great customer service clearly can’t be...
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Brianna Dunbar
- Jan 27, 2022
- 3 min
Best Small Business CRM Software
While some CRMs are designed for big businesses, there are many out there that are just perfect for small business use. The best of the...
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